Privacy Policy

Effective Date: May 20, 2026

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This Privacy Policy describes how Top To Bottom Washers (“Top To Bottom LLC,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit our website, request a quote, schedule services, communicate with us, or otherwise interact with our business.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect personal and non-personal information from you in several ways.

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A. Information You Provide Voluntarily

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When you fill out forms, request estimates, contact us, or book services, we may collect:

• Full name

• Email address

• Phone number

• Service address or property location

• Billing information

• Photos or videos submitted for estimates

• Requested services

• Appointment details

• Notes or special instructions

• Any additional information you voluntarily provide

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Examples include:

• Quote request forms

• Contact forms

• Booking forms

• SMS/text communications

• Email communications

• Social media messages

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B. Information Collected Automatically

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When you visit our website, certain information may be collected automatically through cookies, analytics tools, and server logs, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Time spent on pages

• Referring websites

• Geographic location (approximate)

• Click behavior and interactions

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This information helps us improve website performance, customer experience, and marketing effectiveness.

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C. Cookies & Tracking Technologies

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We may use:

• Cookies

• Pixels

• Tags

• Web beacons

• Analytics tools

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These technologies help us:

• Remember user preferences

• Improve website functionality

• Analyze traffic

• Measure advertising performance

• Deliver relevant ads and remarketing campaigns

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Third-party platforms we may use include:

• Google Analytics

• Google Ads

• Meta Platforms

• Nextdoor Ads

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You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

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2. How We Use Your Information

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We may use your information for business purposes including:

• Providing estimates and quotes

• Scheduling and completing services

• Customer communication and support

• Sending appointment reminders

• Processing payments

• Improving website performance

• Analyzing customer behavior and trends

• Advertising and remarketing

• Preventing fraud or abuse

• Maintaining security of our systems

• Complying with legal obligations

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We may also use your information to send:

• Promotional offers

• Service reminders

• Seasonal specials

• Follow-up requests for reviews or feedback

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You may opt out of marketing communications at any time.

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3. SMS & Phone Communications

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By submitting your phone number through our website or forms, you consent to being contacted by Top To Bottom Washers via:

• Phone calls

• Text messages (SMS)

• Voicemail

• Automated reminders (if applicable)

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Message and data rates may apply depending on your carrier.

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You may opt out of SMS communications at any time by replying:

• STOP

• UNSUBSCRIBE

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We do not sell phone numbers or SMS consent data to third parties.

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4. Payment Information

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Payments may be processed through third-party payment processors. We do not store full credit card information on our servers unless explicitly stated otherwise.

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Payment providers may include:

• Stripe

• Square

• PayPal

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These providers maintain their own privacy and security policies.

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5. Sharing of Information

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We do not sell your personal information.

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We may share information with trusted third-party providers only when necessary to operate our business, including:

• Website hosting providers

• CRM or scheduling software

• Payment processors

• Analytics providers

• Advertising partners

• Email or SMS communication platforms

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These providers are only permitted to use information as necessary to perform their services.

We may also disclose information:

• To comply with legal obligations

• To protect our rights or property

• To prevent fraud or security threats

• In connection with a business transfer or acquisition

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6. Data Retention

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We retain information only as long as necessary for:

• Providing services

• Business operations

• Legal compliance

• Recordkeeping

• Dispute resolution

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We may retain certain information longer where required by law or for legitimate business purposes.

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7. Data Security

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We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our website, you acknowledge these inherent risks.

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8. Third-Party Services & Links

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Our website may contain links to third-party websites, applications, or social media platforms.

We are not responsible for:

• Third-party privacy practices

• External content

• Security of external websites

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We encourage users to review the privacy policies of any third-party websites they visit.

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9. User-Submitted Photos & Content

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If you submit photos, videos, reviews, testimonials, or other content to us:

• You grant us permission to use that content for estimates, customer support, marketing, website content, or social media promotion unless otherwise requested.

• We may use before-and-after project photos for promotional purposes.

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If you would like media removed, contact us directly.

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10. California Privacy Rights (CCPA/CPRA)

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If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

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• Know what personal information we collect

• Request deletion of personal information

• Request correction of inaccurate information

• Opt out of certain data sharing practices

• Limit use of sensitive personal information where applicable

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To exercise your rights, contact us using the information below.

We will not discriminate against you for exercising your privacy rights.

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11. Children’s Privacy

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Our website and services are not directed toward children under the age of 18.

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We do not knowingly collect personal information from children. If we learn that information from a child has been collected, we will take steps to delete it promptly.

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12. Do Not Track Signals

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Some browsers offer “Do Not Track” settings. Because there is no universal standard for these signals, our website may not respond to them.

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13. Changes to This Privacy Policy

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We reserve the right to modify or update this Privacy Policy at any time.

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Changes become effective immediately upon posting to this page. Continued use of our website constitutes acceptance of any updates.

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14. Contact Information

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If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Top To Bottom Washers
Stockton, California, USA

Email: Toptobottomservices.co@gmail.com
Phone: (350) 217-0618

Website: www.toptobottomwashers.com